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Privacy Policy – How Sussex Soundproofing Protects Your Data

Your trust is the foundation of everything we do at Sussex Soundproofing. Therefore, we’ve outlined this Privacy Policy to explain how we collect, process, and safeguard your personal data. As a result, you will better understand your rights and our responsibilities. As a trusted UK-based soundproofing service provider, we take your privacy seriously and comply fully with all regulations under the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Sussex Soundproofing delivers professional soundproofing solutions for residential and commercial properties throughout the UK. Although our mission is to reduce noise, we are equally committed to protecting your personal information. To that end, our internal processes are designed to meet strict data protection standards. In other words, you can expect transparency, security, and integrity in every interaction.

2. What Information We Collect

In order to serve you effectively, we may collect several types of personal information, including:

  • Full name

  • Email address

  • Phone number

  • Home or project location

  • Enquiry and service request details

  • Website usage data (via cookies and analytics)

Moreover, we collect technical data to improve your online experience and optimise site performance. For instance, this helps us tailor our services based on user interaction. Consequently, we can better meet your specific needs.

3. How We Use Your Information

Our use of your information is focused on enhancing your experience and fulfilling your requests. Specifically, we may:

  • Respond to your enquiries

  • Offer custom quotes and manage appointments

  • Share updates or promotional materials, provided you opt-in

  • Analyse user behaviour to improve our services

Furthermore, we ensure your data is handled fairly, lawfully, and transparently. That way, you always understand how your information is being used. In turn, this helps us maintain your confidence in our services.

4. When We Share Your Data

Under no circumstances do we sell your personal data. However, there are specific scenarios where limited sharing may occur:

  • To comply with legal or regulatory requirements

  • When coordinating with subcontractors to deliver services

In each case, robust safeguards are implemented to keep your information secure. As a result, you remain protected from misuse or unauthorised access. Moreover, we only share data when absolutely necessary.

5. Use of Cookies

Cookies help us deliver a better, more personalised browsing experience. These small data files allow us to:

  • Remember your preferences

  • Measure website traffic and user interactions

  • Display relevant content based on your interests

Although cookies enhance your experience, you maintain full control. For example, you can disable them in your browser settings. Nevertheless, doing so may limit some website features or functionality.

6. Your Rights Under the UK GDPR

You have full control over your personal data. According to the UK GDPR, you have the right to:

  • Request access to your stored information

  • Correct inaccuracies or incomplete data

  • Ask for deletion of personal data, where applicable

  • Withdraw your consent for communications

  • File a complaint with the Information Commissioner’s Office (ICO)

If at any time you wish to act on these rights, simply contact us. Rest assured, we are ready to assist you with any data concerns.

7. How We Protect Your Data

Security is a core part of our business operations. As such, we implement several safeguards, including:

  • Data encryption on secure servers

  • Access control limited to authorised personnel

  • Routine audits of our data-handling practices

  • Minimized data collection, only gathering what’s necessary

Thanks to these measures, your data stays safe with us. Additionally, we regularly update our policies and systems to adapt to evolving security standards.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary. Once the purpose is fulfilled, we securely delete your data. However, in certain cases, legal or regulatory obligations may require longer retention periods. Even then, we ensure it remains securely stored.

9. Contact Us

Have questions about this Privacy Policy or your data rights? If so, feel free to contact us at any time:

Sussex Soundproofing
📧 Email: info@westsussexsoundproofing.co.uk